CATI call center services play a vital role in gathering accurate, real-time data through structured telephone interviews. By combining human interaction with digital survey tools, they offer a reliable method for market research, customer feedback, and public opinion tracking.
At CATI AFRICA, we specialize in delivering high-quality computer-assisted telephone interviews across diverse sectors and regions in Africa.
1. Pan-African Reach
We operate across multiple African countries with regional coordination and local expertise to ensure cultural relevance and accuracy.
2. Multilingual Capabilities
We conduct interviews in major African languages English, French, Swahili, Hausa, Yoruba, Zulu, Arabic, and more to reach respondents in their preferred language.
3. Experienced Interviewers
Our trained team understands how to engage diverse audiences, from urban professionals to rural communities, with empathy and professionalism.
4. Scalable and Reliable Infrastructure
We can deliver 500 to 50,000+ interviews on schedule using a secure CATI system with real-time monitoring and centralized supervision.
5. High-Quality Data Assurance
Every call is subject to strict quality control, live supervision, and post-call verification to ensure accuracy and reliability.
6. Fast Turnaround and Real-Time Monitoring
Our system allows clients to track progress live and receive actionable insights quickly critical for time-sensitive projects.
7. Data Security & Compliance
We adhere to global data privacy standards such as GDPR and ESOMAR, ensuring ethical handling of all respondent information.
8. Proven Track Record
Trusted by governments, NGOs, research firms, and private companies across Nigeria, Kenya, South Africa, Ghana, Senegal, and more.
9. Flexible Research Applications
Our CATI center supports a wide range of studies: political polling, public health assessments, program evaluations, brand tracking, and emergency response.
10. African-Owned and Led
We are proudly African, committed to empowering local research and delivering authentic insights that reflect African realities.
Our CATI Centers
We proudly serve clients and conduct telephone interviews across:
Luanda, Angola
Yaoundé, Cameroon
Kinshasa, Democratic Republic of Congo
Addis Ababa, Ethiopia
Nairobi, Kenya
Lilongwe, Malawi
Kigali, Rwanda
Dodoma, Tanzania
Kampala, Uganda
Gaborone, Botswana
Maputo, Mozambique
Johannesburg, South Africa
Lusaka, Zambia
Algiers, Algeria
Cairo, Egypt
Rabat, Morocco
Ouagadougou, Burkina Faso
Abidjan, Cote d’Ivoire
Accra, Ghana
Bamako, Mali
Niamey, Niger
Lagos, Nigeria
Dakar, Senegal
Ready to elevate your data collection with precision and scale?
Partner with CATI AFRICA for multilingual, pan-African telephone interviewing that delivers real-time, reliable insights. Whether you're running public opinion polls, health assessments, or market research, we’ve got the infrastructure, people, and expertise to bring your data to life.
Let’s talk research.
Contact us today to power your next project with CATI AFRICA.
